Refund policy

Effective date: 21 August 2026

We want customers to receive the correct item in acceptable condition. This policy explains how returns, exchanges, store credit and refunds work. It does not reduce any non-waivable right available under Indian consumer law.

1. Return request period

You may request a return within 7 calendar days from the date of delivery for:

• a damaged, defective or incorrect item;
• a size or fit issue; or
• a change of mind, subject to the item-condition and exclusion rules below.

Send the request to rrlimited.products@gmail.com or +91 8288984094/8360025395 with the order number, reason and item details. If relevant, include clear photos. Do not send an item back until the return is approved and the return instructions are provided.

2. Item condition

For a size issue or change-of-mind return, the item must be unused, unworn, unwashed, unaltered and free from stains, odour, damage or signs of outdoor use. Original tags, accessories, shoe box and other product packaging must be returned in reasonable condition. Footwear should be tried only indoors on a clean surface.

A damaged, defective or incorrect-item claim will be assessed according to the nature of the issue and is not rejected merely because external transit packaging was opened.

3. Normal resolutions

For a size issue or change of mind, the normal resolution is:

• an exchange for another available size or item; or
• store credit valid for 12 months.

An exchange depends on stock availability. If the replacement costs more, the customer pays the difference. If it costs less, the difference is issued as store credit unless a monetary refund is required by law.

For a verified damaged, defective, counterfeit, materially misdescribed or incorrect item, we will offer an appropriate replacement, exchange or monetary refund, including any amount already paid, in accordance with applicable law. If replacement is not reasonably possible, a monetary refund will be available.

4. Return shipping costs

Velmora Collective bears reasonable return-shipping costs for a verified damaged, defective or incorrect item.

For a size exchange or change-of-mind return, the customer pays return shipping and any replacement-shipping charge disclosed before the exchange is confirmed. We recommend using a trackable service because the customer remains responsible for the parcel until it is received by us.

Original outbound shipping charges are normally non-refundable for size or change-of-mind returns. They will be refunded where the return results from our error, a verified defect or where law requires it.

5. Items not returnable for change of mind

The following are not returnable for change of mind or size:

• items marked “Final Sale” before purchase;
• personalised, customised or made-to-order items;
• used socks, undergarments or other opened hygiene-sensitive items;
• products showing wear, washing, alteration, odour, stains or customer-caused damage; and
• free gifts, unless they are returned with the qualifying order or are themselves defective.

These exclusions do not apply where an item is damaged, defective, incorrect, materially misdescribed or where applicable law gives a return or refund right.

6. Inspection and approval

We will inspect a returned item after it arrives. If a return does not meet the stated condition, we will explain the reason and may send the item back at the customer’s reasonable cost. We will not reject a valid damaged, defective or incorrect-item claim merely because an unboxing video is unavailable.

7. Store credit and exchanges

Approved store credit will normally be issued within 5–7 business days after inspection. It is valid for 12 months from issue, may be used on the Velmora Collective store and is not transferable or redeemable for cash, except where law requires a monetary refund.

An approved exchange will be dispatched after the returned item passes inspection and any price or shipping difference is paid. The replacement delivery time begins when the exchange is dispatched.

8. Monetary refunds

Where a monetary refund is approved, we will normally initiate it within 5–7 business days after approval. It will be sent to the original prepaid method where possible, or to a verified bank account or UPI ID for COD payments. Banks and payment providers may take an additional 5–10 business days to show the credit.

9. Cancellations and the ₹200 COD advance

The ₹200 COD advance is part-payment toward the order total, not an additional fee.

• If you cancel before dispatch, the advance will be refunded.
• If we cancel, cannot fulfil the order, or determine that the address is unserviceable, the advance will be refunded.
• If the order has already shipped and is returned because it was refused, the recipient was repeatedly unavailable, or incorrect or incomplete delivery information was supplied, we may retain only the amount needed to cover reasonable actual forward-shipping and return-to-origin costs. Any remainder will be refunded.
• No such deduction will be made where the failed delivery was caused by our error or a confirmed courier error.

10. How to request a return

1. Contact rrlimited.products@gmail.com or +91 8288984094/8360025396 within 7 calendar days of delivery.
2. Provide the order number, item, reason and reasonable supporting photos where relevant.
3. Wait for written approval and the correct return address or pickup instructions.
4. Pack the product securely with all included items and dispatch it within the deadline stated in the approval.
5. Keep the courier receipt and tracking number until the return is completed.

11. Consumer rights and grievances

Nothing in this policy excludes or limits rights that cannot lawfully be excluded. For a grievance, contact Rishaan Narang at rishaan.narang2024@gmail.com. We will acknowledge the grievance within 48 hours and aim to resolve it within one month.